Privacy policy

Last updated: 3 June 2026

This Privacy Policy explains how Bigwin Technologies Private Limited ("Bigwin Technologies", "we", "us"), operating the brand Tearoots at tearoots.in (the "Store"), collects, uses, shares, and protects your personal data. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable Indian law. By using the Store, you consent to the practices described here.

1. Data We Collect
- Identity & contact: name, email, phone, billing and shipping address.
- Order & transaction data: items purchased, order history, and payment confirmation status. We do not store full card or bank details; payments are processed by our payment gateway.
- Technical & usage data: IP address, device and browser information, pages viewed, and cookies or similar technologies.
- Communications: messages you send to our support channels.

2. How We Use Your Data
- To process, fulfil, and deliver your orders and manage returns and refunds.
- To provide customer support and respond to your queries.
- To send transactional messages and, with your consent, marketing communications (you can opt out at any time).
- To detect and prevent fraud and to comply with legal obligations.
- To improve our products, website, and services.

3. Sharing and Processors
We share personal data only with service providers who help us operate the Store, under appropriate confidentiality and data-protection obligations:
- Shopify – e-commerce platform and hosting.
- Razorpay – payment processing.
- Logistics and courier partners – order delivery.
- Google (Analytics) and Meta (Facebook/Instagram) – analytics and advertising, subject to your cookie and consent choices.
We do not sell your personal data. We may disclose data where required by law or to enforce our terms.

4. Cookies and Consent
We use cookies and similar technologies for essential site functionality, analytics, and advertising. Where required, we seek your consent through a cookie banner, and you may manage or withdraw consent at any time.

5. Data Retention
We retain personal data only as long as necessary to fulfil the purposes described here, including legal, accounting, and tax requirements.

6. Your Rights
Subject to the DPDP Act, you have the right to access, correct, and erase your personal data, to withdraw consent, and to nominate another individual to exercise your rights in case of death or incapacity. To exercise these rights, contact our Grievance Officer below.

7. Grievance Officer
In accordance with the DPDP Act and the Information Technology Act, 2000, grievances may be addressed to:
Grievance Officer
Bigwin Technologies Private Limited
Email: support@tearoots.in
[FULL REGISTERED ADDRESS, South Delhi, Delhi – PIN]
We will acknowledge and resolve complaints within the timelines prescribed under applicable law.

8. Children
The Store is not directed at children under 18. We do not knowingly process the personal data of children without verifiable parental consent.

9. Changes
We may update this Policy from time to time. The revised version will be posted here with an updated date.

10. Contact
Bigwin Technologies Private Limited (Tearoots)
Email: support@tearoots.in