Shipping & delivery

From our hills to your door.

We pick, pack and dispatch from our gardens — no third-party warehouse. Here's how it gets to you, and what to expect.

Rates & timelines

Free shipping on orders above ₹599 within India. International orders are calculated at checkout.

Destination Order value Shipping Delivery
India · Metros Below ₹599 ₹70 2–4 working days
India · Metros Above ₹599 Free 2–4 working days
India · Tier 2/3 Below ₹599 ₹90 3–6 working days
India · Tier 2/3 Above ₹599 Free 3–6 working days
International Any value Calculated at checkout 5–10 working days

Cash on Delivery available for orders up to ₹3,000 across India. International orders ship via DHL Express.

What happens after you order

  1. Step 6

    Packed at the garden

    Each pack is sealed fresh within 24 hours of dispatch — no warehouse layover.

  2. Step 7

    Shipped same/next day

    Orders placed before 4 PM IST go out the same working day. Otherwise the next.

  3. Step 8

    Tracking on the way

    You'll get a tracking link by email and SMS the moment your order leaves us.

  4. Step 9

    Sip & let us know

    Tell us how it brewed — reviews help us, and the next person buying tea.

Shipping FAQs

When will my order ship?

We pack and dispatch Monday to Saturday. Orders placed before 4 PM IST usually ship the same working day.

Do you offer Cash on Delivery?

Yes — COD is available across India for orders up to ₹3,000. A small handling fee may apply at checkout.

Do you ship internationally?

Yes — we ship worldwide via DHL Express. International rates and any applicable duties are shown at checkout.

I haven't received my tracking link.

Check spam, then write to support@tearoots.in with your order number — we'll re-send within the day.

Can I change my shipping address?

If the order hasn't shipped yet, yes — write to support@tearoots.in within an hour of ordering and we'll update it.